Venues for Concerns:

The first POC (point of contact) for any issues with service in the community is to the Neighborhood Management Office (719) 867-9688. If our associates can not resolve the matter to your satisfaction, there are a few options for escalating the issue. There are confidential "feedback forms" in each office that are postage paid and sent directly to the corporate office. Second, there is a government housing liaison in each office that can assist you. If all efforts have been exhausted to resolve the issue with Forest City Residental Management’s management team and Air Force government staff, then we would encourage you to contact the Forest City Regional Office (216) 621-6060.

Exceptional service is our standard, and if you are experiencing less than that then we would certainly like to know. Your feedback is an important part of improving our customer service process.

US Air Force Academy Military Communities Management Team is as follows:

General Manager: Kerri Kilgore

Assistant Property Manager: Melanie Gormley

Maintenance Manager: Frank Locke  

Relocation and Resident Services

Forest City Residential Management at Neighborhood Management Office
6556 W. Columbine Drive,
USAF Academy, 80840-2598

Phone: (719) 867-9688
Fax: (719) 472-8744

Hours: Monday, Tuesday, Thursday and Friday  0700-1700 •  Wednesday  0700-1800 Saturday - Closed • Sunday – Closed

Maintenance Warehouse & Self Help Maintenance Warehouse

Maintenance Warehouse
6560 W. Columbine Drive,
USAF Academy, 80840-2598

Phone: (719) 867-WORK (9675)

Hours: Monday - Friday All Service Requests are 24 Hours/7 Days a Week

Genessa Turnbow

Self Help

Self Help Warehouse
6558 W. Columbine Drive,
USAF Academy, 80840-2598

Phone: (719) 867-WORK (9675)

Hours: Monday - Friday All Service Requests are 24 Hours/7 Days a Week

Genessa Turnbow -