The first POC (point of contact) for any issues with service in
the community is to the Neighborhood Management Office (719)
867-9688. If our associates can not resolve the matter to your
satisfaction, there are a few options for escalating the issue.
There are confidential "feedback forms" in each office that are
postage paid and sent directly to the corporate office. Second,
there is a government housing liaison in each office that can
assist you. If all efforts have been exhausted to resolve the issue
with Forest City Residental Management’s management team and Air
Force government staff, then we would encourage you to contact the
Forest City Regional Office (216) 621-6060.
Exceptional service is our standard, and if you are experiencing
less than that then we would certainly like to know. Your feedback
is an important part of improving our customer service process.
US Air Force Academy Military Communities Management Team is as
General Manager: Kerri Kilgore
Assistant Property Manager: Melanie Gormley
Maintenance Manager: Frank Locke
Relocation and Resident Services
Forest City Residential Management at Neighborhood Management
6556 W. Columbine Drive,
USAF Academy, 80840-2598